GSM Institute

The Government Service Management Institute (GSMi) is a not- for-profit organization that provides a neutral platform for Government and industry IT Service Management (ITSM) leaders to engage in purposeful dialog regarding the effective use of ITSM best practices to achieve mission objectives. The GSMi's overall mission is to advance the body of knowledge regarding the successful institutionalization of ITSM best practices within Government.

News and Views

EMR Initiatives Driving Need for ITSM Automation in Healthcare SunView Software

Managed Services Provider OneTouch Direct Selects EasyVista MSP

SAP runs with OTRS Solution For Continuous Workflow Management 

Institute Projects

Establishing a Common Framework for ITSM in DoD

Building Effective IT Service Management Strategies in the Intelligence Community

Strategic Planning Imperatives for Federal IT Service Management