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News & Views Archive

January 30, 2012

Attivio IT Knowledge Expert Boosts Staff Service Performance; Cuts Cost-Per-Ticket

The challenge of managing IT incidents is draining IT staff resources, wasting money and slowing down the resolution process.

NTT Com to Acquire 74% Stake in India Datacenter Service Provider

The addition of Netmagic Solutions' datacenter services and sites will expand NTT Com's capability to provide one-stop ICT solutions in the fast-growing Indian market, as well as accelerate its offering of globally seamless cloud services through expanded ICT infrastructure Asia-wide

TE Connectivity Introduces Infrastructure Configuration Manager (ICM) Software

TE Connectivity (TE) last week unveiled its Infrastructure Configuration Manager (ICM) software, specifically designed for customers of TE managed connectivity solutions.

Orange Inks Deals With 3,600 French Cloud Computing Customers to Date

Over 3,600 customers in France already have chosen Orange Business Services cloud computing solutions, the company announced this week.

January 15, 2012

FireScope Stratis Ushers in New Era of Enterprise Management

FireScope Inc. last week took the wraps off its Stratis elastic cloud-enabled enterprise management solution, which is designed to support massive and highly dynamic environments.

LANDesk Service Desk 7.5 Goes Mobile, Enabling ITSM to Work on Any Process

LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, last week announced LANDesk Service Desk 7.5, a significant upgrade to the LANDesk IT service management (ITSM) solution.

Hornbill New SaaS Solution For ITSM

Hornbill Service Management has launched myservicedesk.com, a Software-as-a-Service (SaaS) solution powered by Supportworks to deliver 11 ITIL processes out of the box.

Future Group Selects BMC ITSM Software to Automate and Manage IT Landscape and Operations

Future Group, one of India’s leading retailers, will standardize and automate its IT and delivery processes on a single platform based on Business Service Management (BSM) from BMC Software, the companies announced last week.

January 2, 2012

Kovair Software Unveils ITSM Solutions on the Cloud

Kovair Software, a provider of Application Life Cycle Management (ALM) and IT Service Management (ITSM) solutions, announced today the immediate availability of the new versions of their industry strength Enterprise, ALM Studio and ITSM Studio, delivered on the Cloud (as SaaS) in addition to their current On-Premise offerings.

Ex-Oracle Exec Joins Metricus Management Team

Metricus, ITpreneurs' solution for taking control of IT performance, has recently hired Henk Adriaans as senior vice president and head of business development.

Very Pashmina Chooses Gorilla For Magento E-Commerce Development

Very Pashmina, the Chicago based online retailer of pashmina shawls and tartan scarves chooses local e-commerce solutions provider, Gorilla, to enhance its Magento shopping experience.

BWise SaaS and Application Management Services Certified by KPMG

External auditor KPMG has confirmed certification of BWise SaaS and application management services for the new International Standard on Assurance Engagements No. 3402 (ISAE 3402) Type II.

December 19, 2011

PMG Announces VMWare Connector at Gartner Data Center Conference

PMG.net Inc., a provider of enterprise service catalog and business process automation software, announced its new VMWare Connector at The Gartner Data Center Conference earlier this month.

Jacobs Receives Contract from Marine Corps for Enterprise IT Acquisition Support

Jacobs Engineering Group Inc. has been selected to provide engineering and acquisition support to the Marine Corps Systems Command (MCSC), Information Systems and Infrastructure Product Group (PG/ISI), Program Manager Marine Corps Network and Infrastructure Services (PM MCNIS).

Nolan Business Solutions Expands NetSuite's Cloud-based Services Portfolio

Nolan Business Solutions has expanded its portfolio of NetSuite offerings to include NetSuite Services Resource Planning (SRP) and NetSuite OpenAir Professional Services Automation (PSA).

AppDynamics Teams with RightScale to Simplify Cloud-Based Java Application Deployment

AppDynamics, the Java/.NET application performance management (APM) solution for the cloud generation, has partnered with RightScale, the leader in cloud computing management, to help companies with mission-critical Java applications deploy and monitor those applications in the cloud.

November 21, 2011

EMR Initiatives Driving Need for ITSM Automation in Healthcare

SunView Software is seeing continued growth among its customer base, especially among healthcare IT organizations looking to upgrade their current Service Desk systems.

Managed Services Provider OneTouch Direct Selects EasyVista MSP

EasyVista Inc., a member of the Staff&Line Group, a global SaaS IT Service and Asset Management provider, has been selected by managed service provider OneTouch Direct (OTD) for its IT Service Management outsourcing offering needs.

SAP runs with OTRS Solution For Continuous Workflow Management

OTRS and ITILV3-compliant IT Service Management (ITSM) solutions, announced a new generic interface connector for integration of data between OTRS and SAP Solution Manager.

ITpreneurs Releases COBIT v4.1 Foundation in Brazilian Portuguese

Adding to its extensive IT course portfolio, ITpreneurs will offer its first Brazilian Portuguese course for the Control Objectives for Information and Related Technology (COBIT)

November 7, 2011

LiveTime Releases New Virtual Cloud Appliance for ITSM

LiveTime Software, a provider of On-Premise and SaaS based Service Management (ITSM) solutions, last week took the wraps off its LiveTime virtual appliance for public and private clouds.

SUMMUS Software Announces Cloud-based IT Management Solution

SUMMUS, a provider of cloud-based IT management solutions, has announced the Summus IT Management Suite, a cost-effective, comprehensive, cloud-based IT management solution that supports service management, asset management, availability management and project management, all implemented on a single, unified platform

Numara Software Launches North American Channel Partner Program

Global service management vendor Numara Software has announced the launch of its Numara Software Channel Partner Program for North America

UNICOM Acquires ITSM Vendor iET Solutions

UNICOM Systems has acquired iET Solutions, a developer of IT service management software (ITSM) aimed at helping companies achieve ITIL compliance.